Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials, or flammable liquids or gases. 

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 10 days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, contact your credit card company or bank, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us via live chat or email.

Sale items (if applicable) 

Only regular-priced items may be refunded, unfortunately, sale and close-out items cannot be refunded. 

Shipping 

To return your product, you should request a return label via our live chat or email. We'll take it from there!

By purchasing from Optimal Shelf Life, you are deemed to have read and understood all the above policies and therefore agree to them. For more details, contact us via our Contact Us page or Live Chat.